tbajee's Privacy Policy

1 Scope of Information Collection

tbajee collects two types of information from its members — information provided directly by you, and information generated automatically while using the site. Each piece of information is collected for a specific and legitimate purpose, and no information is collected beyond what is necessary.

1.1 Registration and Account Information

The information you provide when opening an account includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• User's preferred language and communication method

1.2 Financial Transaction Information

During deposits and withdrawals, your mobile banking account details (such as bKash, Nagad, Rocket, Upay) are verified. tbajee never collects your mobile banking PIN or password — only transaction records and account numbers are stored.

1.3 Automatically Collected Information

Some information is collected automatically while using the site:

• IP address and device type
• Browser version and operating system
• Time of site access and session duration
• Cookie and local storage data
• Page navigation patterns

2 Purpose of Information Use

Information collected from you will not be used for any purpose beyond those described below:

Purpose	Type of Information Used
Account verification and identity confirmation	Name, date of birth, ID document
Transaction processing and security	Mobile number, transaction records
Customer service and support	Contact information, account history
Fraud prevention and security monitoring	IP address, session data, transaction patterns
Site improvement and user experience enhancement	Navigation data, device information
Sending bonus and promotional offers	Email, mobile number

tbajee never sells your personal information to advertising agencies or shares it with any third party for commercial purposes.

3 Information Storage and Security Measures

tbajee stores all your information on secure servers and uses SSL encryption technology to protect every step of data transfer. Our information security framework operates at the following levels:

3.1 Technical Security

• All web traffic is handled through 256-bit SSL encryption
• Sensitive information (passwords, ID numbers) is stored in encrypted form
• Two-factor authentication is mandatory for server access
• Regular security audits are conducted

3.2 Administrative Security

• Only authorised staff can access user information
• Every instance of data access is logged and monitored
• New staff receive data protection training

3.3 Retention Period

Even after an account is closed, some information is retained for a set period due to legal obligations and fraud prevention. Once that period expires, the information is securely deleted.

4 Sharing Information with Third Parties

tbajee does not share your personal information with third parties as a matter of policy. However, sharing information may be necessary in the following limited cases:

• Payment Processing: Mobile wallet providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. They follow their own privacy policies.
• Technology Service Providers: Companies providing server hosting, security monitoring, and analytics receive limited access to information necessary for their specific tasks.
• Legal Obligations: Information may be disclosed in accordance with a valid order from a competent court or government authority.
• Fraud Prevention: Information may be shared with relevant authorities to protect account security and stop suspicious activity.

Outside the above cases, your information will not be shared without your consent under any other circumstances.

5 Cookies and Tracking Technologies

The tbajee website uses cookies to maintain site functionality and improve user experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and running the core functions of the site. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalised preferences.

5.3 Analytical Cookies

Information is collected on how many users visit each page, how long they stay, and where issues arise — this is used to improve the site. This data is not personally identifiable.

You can disable cookies at any time from your browser settings, though this may limit some features of the site.

6 User Rights

You have the following rights over your information, and tbajee respects these rights:

6.1 Right to Access Information

You can request at any time to find out what information tbajee has collected about you and how it is being used.

6.2 Right to Correct Information

If any information in your account is incorrect or outdated, you can contact our support team to have it corrected.

6.3 Right to Delete Information

After closing your account and once the applicable legal retention period has passed, you can request permanent deletion of your information. However, information that must be retained due to legal obligations is excluded from this.

6.4 Right to Stop Marketing Communications

If you no longer wish to receive promotional messages from tbajee, you can use the opt-out link at the end of any message or notify our support team directly.

7 Protection of Minors

tbajee strictly does not provide services to anyone under the age of 21. Age is verified at registration and may also be confirmed later through an ID document.

If a minor has accidentally opened an account and informs us, that account will be closed immediately and the related information will be deleted. Our Responsible Gaming Guidelines contain detailed methods for protecting minors, setting betting limits, and self-regulation.

8 Security Incidents and Reporting Process

If a security breach occurs, tbajee acts quickly and notifies affected users. Notification is sent by email or mobile message depending on the nature and severity of the incident.

If you notice any unusual activity in your account — such as an unrecognised login or an unauthorised transaction — contact our 24/7 live chat immediately. Our team provides support in both Bangla and English.

9 Policy Changes and Updates

tbajee may revise this privacy policy from time to time. If there are any significant changes, a notification will be sent to your registered email or mobile, and the date of the update will be shown at the top of the page.

Continued use of the site after changes will be taken as acceptance of the new policy. If you do not agree with the changes, you have the option to close your account.

For more information about this policy, see our FAQ section, which answers common questions about data protection.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, contact the tbajee support team:

We generally review your request on business days and try to respond as soon as possible.