Frequently Asked Questions

tbajee — answers to all your questions in one place

From device issues to slot RTP, live casino, and deposit methods including bKash — whatever questions you have about tbajee, you will find detailed answers on this page. Every answer is written in English with Bangladeshi players in mind.

For ages 21+ bKash, Nagad, Rocket, Upay Bengali and English support SSL encryption

What's on this FAQ page

The sections below contain more than 20 questions and answers in total. Click a link to jump directly to the section you need.

Technical support

Device and technical issues

What device you need to play tbajee, where to get the app, how to play on a browser — common questions on these topics are answered here.

tbajee works on any modern smartphone, tablet or desktop. Both Android and iOS mobile operating systems are supported. The website runs fully on updated versions of Chrome, Firefox or Safari. Older operating systems or very old browsers may not display some features correctly, so keeping your software updated is a good idea.

Yes, you can. The tbajee website is fully optimised for mobile browsers. Opening the site from Chrome or Safari gives you easy access to slots, live casino and sports betting — all without a separate app. Even without a dedicated app, you get the full experience straight from your browser.

On Android, open tbajee in Chrome, then tap the three-dot menu at the top right and choose "Add to Home screen". On iOS, tap the Share icon at the bottom of Safari and select "Add to Home Screen". After that, the icon will open directly from your home screen, just like an app.

Both the tbajee Android (APK) and iOS versions are available through official channels. Visit the tbajee app page for full details. It is safer not to download the app from any third-party source — the official source is always the most reliable.

If the connection drops during a slot spin, the game provider's server records the result of that round. When you reconnect, reload the game — the result has already been determined and will be reflected in your balance automatically. In live casino games, you can rejoin the same table after reconnecting, but placing bets during the disconnection period is not possible.

First, clear your browser's cache and cookies and refresh the page. Check whether your internet connection is stable — try switching from Wi-Fi to mobile data or the other way around. If the problem persists, contact tbajee's 24/7 live chat support — the team can assist you in Bengali.
Slots guide

Slot-related questions

What RTP is, why volatility matters, and how to choose a slot that fits your budget — find more details in the tbajee slots section.

RTP (Return to Player) is a theoretical rate that indicates how much money, on average, may be returned per ৳100 wagered over the long term. For example, Mahjong Ways has a maximum RTP of 96.92%. However, this figure is an average across millions of spins — it will not match results in a single session. RTP is not a guarantee of winning; it gives you an idea of the game's mathematics.

Volatility is the risk level of a game. High-volatility slots pay out less often, but wins can be large when they do come — these suit a bigger balance. Low-volatility games pay out smaller wins more frequently, which helps a limited budget last longer. If your budget is small, choose a low-volatility slot so your balance does not run out quickly.

The minimum deposit at tbajee is just ৳200, available through any payment method. Most slot games allow very small bets per spin, so it is possible to play for a long time on a limited budget. Start with small bets to get a feel for the game, then adjust your stake as you see fit.

Free spins are a bonus feature within the game — they are usually triggered when a specific number of scatter symbols land at the same time. Free spins do not deduct money from your balance, but any winnings are real and are added to your balance. Some games also activate multipliers or special symbols during free spins, which can increase your winnings.

At tbajee, PG Soft's Fortune Tiger (maximum RTP 96.81%) and Mahjong Ways 2 (maximum RTP 96.95%) are very popular. Pragmatic Play's Gates of Olympus (maximum RTP 96.50%) and Sweet Bonanza (maximum RTP 96.48%) are well known among Bangladeshi players. JILI's Super Ace and Fortune Gems (both with a maximum RTP of 97%) are also favourites for many.

No. Slot games at tbajee run on RNG (Random Number Generator) technology, meaning every spin result is completely random and independent. The outcome of a previous spin has no effect on the next one. This system ensures fair play and follows no pattern.
Live casino

Casino and table games

Live casino, roulette, Baccarat, Teen Patti — basic to detailed questions about these games are answered below. Find more in the tbajee Casino section.

Yes, live casino at tbajee can be played fully from a mobile browser. Tables from studios including Evolution, Pragmatic Play Live and Ezugi run smoothly on mobile with live dealers. Keep a stable internet connection for the best experience — video streaming is required, so a weak network may cause the video to stutter.

In roulette, a ball is dropped onto a spinning wheel. You bet on which number or colour the ball will land on. The easiest bets for beginners are Red/Black or Odd/Even — these have close to a 50% chance of winning and pay out 1:1. Betting on a single specific number (Straight Up) pays 35:1, but the chances of winning are much lower.

In Baccarat, you bet on Player, Banker or Tie. Between the two hands (Player and Banker), whoever has a point total closest to 9 wins. Counting card values is straightforward — 10s and face cards count as zero, while all other cards carry their face value. The house edge on a Banker bet is slightly lower, which is why many experienced players prefer it.

Teen Patti is a card game in which each player receives three cards. The goal is to make the best three-card hand. Hand rankings from highest to lowest: Trail (three of a kind) > Pure Sequence > Sequence > Color > Pair > High Card. Each round, you must decide whether to raise your bet or fold. At tbajee, JILI's Teen Patti Joker and Teen Patti 20-20 are available.

Andar Bahar is a popular card game from the Indian subcontinent. The dealer reveals one card (the joker card) and you bet on which side — Andar (left) or Bahar (right) — the next card of the same value will appear. The game is available at tbajee through multiple live casino studios, where chat in Bengali may also be possible.

Yes. The live casino section at tbajee features games from several studios including Evolution, Ezugi and Vivo Gaming, where trained dealers run the games live in front of a camera. You can watch them on video and also talk to them via chat. It gives you the feel of a real casino from home.
Payment support

Deposit-related questions

How to deposit at tbajee using bKash, Nagad, Rocket or Upay, and answers to common payment questions — find them here. A complete payment guide is available in the tbajee wallet section.

The minimum deposit at tbajee is ৳200, and this applies to all payment methods — bKash, Nagad, Rocket and Upay all follow the same rule. You can add funds to your account with as little as ৳200 and start playing, so tbajee is accessible even on a small budget.

For the latest information on fees related to tbajee deposits, check the payments section of the website or contact the support team directly. Mobile wallet services (bKash, Nagad, Rocket, Upay) operate under their own transfer policies, so it is worth reviewing your wallet's terms and conditions before making a transaction.

tbajee currently supports deposits through four mobile wallets: bKash, Nagad, Rocket and Upay. These are Bangladesh's most widely used mobile payment services. Withdrawals can also be made through the same four methods. The minimum withdrawal amount is ৳500 and funds generally arrive within 5 to 30 minutes.

Log in to tbajee and go to the Wallet or Deposit section, select bKash and enter the amount (minimum ৳200). Follow the on-screen instructions to make the payment to the bKash number provided. Once the payment is confirmed, the funds are usually credited to your tbajee account within a few minutes. If you have any issues, let the live chat team know.

First, wait a few minutes and refresh the page. If the money still does not appear after 15 minutes, retrieve the payment confirmation message from your mobile wallet (including the transaction ID) and report it to tbajee's 24/7 live chat. The support team will look into the matter promptly.

Yes. tbajee offers a 120% bonus on your first deposit, up to a maximum of ৳20,000. For example: if you deposit ৳1,000, you will receive a ৳1,200 bonus, making your total balance ৳2,200. The wagering requirement on the bonus is 10 times (৳1,200 × 10 = ৳12,000). Read the applicable terms at the time of deposit to claim the bonus.
Direct support

Still have questions? We're here for you

If you did not find the answer you were looking for on this FAQ page, contact the tbajee support team directly. Our team is ready to assist you in both Bengali and English, seven days a week, twenty-four hours a day.

Responsible gaming guidelines and terms and conditions — read these to learn more about tbajee.

Live chat 24/7 instant support — start a chat from any page on the site
Email support For detailed issues, write to us at: [email protected]